Lucky 97 Privacy Policy — How We Protect Your Data

1 Introduction

Lucky 97 ("we", "us", "the Platform") is committed to protecting the personal information of all players who use the Lucky 97 website and mobile application at lucky97.vu. This Privacy Policy sets out how we collect, process, store and protect your personal data.

This policy applies to all users of the Lucky 97 platform — whether you are browsing as a guest, registering a new account, making a PKR deposit, placing bets on Cricket or PSL matches, or using any other feature of the platform including Casino, Slots, Bingo, Fish Games and our mobile App.

We have written this policy in straightforward English so it is easy to read and understand for Pakistani players. If any part of this policy is unclear, our support team is available to explain it to you before you proceed with using the platform.

This Privacy Policy should be read alongside the Lucky 97 Terms and Conditions, which govern the overall rules of using the platform.

2 Data We Collect

Lucky 97 collects personal information in several ways — information you provide directly, information generated through your use of the platform, and information received from third-party service providers. Here is a breakdown:

Information You Provide Directly:

• Full name and date of birth (required for registration and age verification)
• Email address and mobile number
• Preferred username and password (password is stored in encrypted form only)
• Identity documents submitted for verification purposes (e.g., CNIC details)
• Payment account details linked to JazzCash, Easypaisa, Raast or bank accounts for processing transactions

Information Generated Through Platform Use:

• Login timestamps, session duration and frequency of platform visits
• Bets placed, games played, deposit and withdrawal history
• Device type, operating system, browser type and IP address
• Referring URL and pages visited within the Lucky 97 platform
• In-app behaviour on the Lucky 97 mobile App, including feature usage patterns

Information From Third Parties:

• Payment confirmation data from JazzCash, Easypaisa, Raast and banking partners
• Identity verification results from KYC (Know Your Customer) service providers
• Fraud detection signals from security and anti-fraud tools integrated into the platform

3 How We Use Your Data

The personal information collected by Lucky 97 is used for the following purposes:

• Account Management — to create, maintain and secure your Lucky 97 player account
• Identity Verification — to confirm your age and identity as part of responsible gaming and security requirements
• Transaction Processing — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets
• Customer Support — to respond to your queries, resolve disputes and assist with account issues
• Platform Improvement — to analyse usage patterns and improve the Lucky 97 experience for Pakistani players
• Security & Fraud Prevention — to detect and prevent unauthorised account access, fraud and violations of our Terms and Conditions
• Responsible Gaming — to monitor for signs of problem gaming behaviour and provide timely support tools
• Marketing Communications — to send you relevant promotional offers, bonus alerts and platform news, where you have consented to receive these

Lucky 97 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If an account is flagged by an automated system — for example, for suspected fraud — a member of the team will review the case before any significant action is taken.

4 Sharing Your Data

Lucky 97 does not sell, rent or trade your personal information to any third party for commercial marketing purposes. Data is shared only in the following circumstances and only to the extent necessary:

All third-party providers that Lucky 97 works with are required to handle your data securely and use it only for the purpose for which it was shared. They are not permitted to use Lucky 97 player data for their own marketing or commercial purposes.

5 Payment Data

When you make a deposit or withdrawal on Lucky 97 using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, payment information is handled through our payment processing partners. Lucky 97 does not store full card numbers or mobile wallet PINs on our own servers.

Payment records — including deposit amounts, withdrawal requests and transaction timestamps — are retained in your Lucky 97 account history. This is necessary for account management, dispute resolution and compliance purposes. These records are stored securely and accessible only to you (within your account) and to authorised Lucky 97 support staff when required to assist you.

6 Storage & Security

Lucky 97 takes the security of your personal data seriously. The following measures are in place to protect player information:

• Encryption in Transit — all data exchanged between your browser or app and Lucky 97 servers is encrypted using TLS (HTTPS)
• Encryption at Rest — sensitive data stored in our databases is encrypted
• Access Controls — access to player data is restricted to authorised personnel on a need-to-know basis
• Regular Security Reviews — our systems and processes are reviewed periodically to identify and address potential vulnerabilities
• Incident Response — in the event of a data security incident that affects player data, Lucky 97 will notify affected players promptly and take steps to contain and investigate the incident

While Lucky 97 implements industry-standard security measures, no online platform can guarantee absolute security. Players should also take steps to protect their own accounts — use a strong unique password, do not share login details, and log out when using shared devices.

7 Cookies Policy

Lucky 97 uses cookies and similar technologies to operate the platform, improve your experience and understand how players interact with the site. Here is what we use:

• Essential Cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Functional Cookies — remember your preferences such as language settings and last-used deposit method to make your experience smoother.
• Analytics Cookies — help us understand which pages are most visited, how long players spend on different sections, and where players encounter issues. This data is aggregated and not linked to individual identities.
• Security Cookies — used by our fraud detection systems to identify unusual login behaviour and protect your account.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. The Lucky 97 mobile App uses similar technologies including local storage to maintain your session and preferences.

8 Data Retention

Lucky 97 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. Specific retention principles include:

• Active account data is retained for the duration of your account's existence on the platform.
• Transaction records including deposits and withdrawals in PKR are retained for a minimum period required for financial record-keeping purposes.
• Identity verification documents are retained for the period required to satisfy verification obligations and are then securely deleted or anonymised.
• If you request account closure, your personal data will be handled in accordance with our retention schedule — some data may need to be retained for a defined period even after account closure.
• Marketing communication preferences and opt-out records are retained indefinitely to ensure we honour your choices.

If you have a question about how long specific data is retained, please contact Lucky 97 support and we will provide a clear answer.

9 Your Rights

As a Lucky 97 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team:

Lucky 97 aims to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request to protect account security.

10 Minors & Age Policy

Lucky 97 is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a player under 18 has registered an account, the account will be closed immediately and any associated data will be deleted in accordance with our retention policy.

If you are a parent or guardian and believe that a minor has registered on Lucky 97 using your details or independently, please contact our support team immediately so we can investigate and act accordingly.

11 Policy Updates

Lucky 97 may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When we make meaningful changes, we will notify players through an on-screen alert upon login or by email to your registered address.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We recommend reviewing this page periodically if you are an active Lucky 97 player. Continued use of the platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way Lucky 97 handles your personal data, please reach out to our support team. We are available around the clock through the Help section of the platform and the Lucky 97 mobile App.

For responsible gaming queries and self-management tools, visit the Responsible Gaming page. For general platform questions, check our FAQ page first — you may find your answer there without needing to contact support.