Lucky 97 Terms and Conditions — Rules for All Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Lucky 97 ("we", "us", "the Platform") governing your access to and use of the Lucky 97 website and mobile application located at lucky97.vu.

By completing the registration process, making a deposit, placing a bet or using any feature of the Lucky 97 platform, you confirm that:

• You have read and understood these Terms in full.
• You agree to be bound by these Terms and all applicable policies including the Privacy Policy and Responsible Gaming guidelines.
• You are at least 18 years of age.
• You are accessing the platform voluntarily for personal entertainment purposes.

These Terms are written in plain English to make them easy to read and understand for Pakistani players. If any section is unclear, please contact our support team before proceeding.

2 Eligibility & Registration

To register and use Lucky 97, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. Lucky 97 is strictly an adult entertainment platform.
• You must be a natural person — businesses, organisations and automated systems may not register accounts.
• You must provide accurate and truthful information during registration, including your full name, date of birth and contact details.
• You must not already hold an active Lucky 97 account. Each player is permitted one account only.

Lucky 97 reserves the right to request identity verification at any point. If verification documents are requested and not provided within a reasonable timeframe, the account may be suspended until verification is completed. This is a standard security measure to protect all players on the platform.

Lucky 97 uses standard registration checks to verify player details. By submitting your registration information, you consent to these checks being carried out.

3 Account Responsibilities

Your Lucky 97 account is personal to you. You are fully responsible for all activity that takes place under your account, whether or not it was carried out by you personally. This means:

• Keep your login credentials — username and password — confidential at all times.
• Do not share your account access with any other person under any circumstances.
• Log out of your account when using shared or public devices.
• Notify Lucky 97 support immediately if you suspect unauthorised access to your account.

Lucky 97 recommends using a strong, unique password that is not used for any other online account. Enabling any available two-factor authentication or biometric login options on the Lucky 97 App provides an additional layer of account security.

Lucky 97 will not be held responsible for losses resulting from a player sharing their account credentials or failing to take reasonable steps to secure their account. Once you report suspected unauthorised access, Lucky 97 will take steps to secure the account pending investigation.

4 Deposits & Payments

All financial transactions on Lucky 97 are conducted in Pakistani Rupees (PKR). The platform supports the following deposit methods for Pakistani players:

• JazzCash — instant mobile wallet deposits
• Easypaisa — instant mobile wallet deposits
• Raast — real-time interbank transfer
• Bank Transfer — standard online banking transfer
• Debit / Credit Cards — Visa and Mastercard where supported
• Mobile Wallets — other supported mobile payment options

Minimum and maximum deposit amounts vary by payment method and are displayed at the time of deposit. Lucky 97 does not charge processing fees on standard deposits, though your bank or mobile wallet provider may apply their own charges — check with your payment provider if you are unsure.

Deposits are credited to your Lucky 97 wallet balance promptly after confirmation from the payment provider. In cases where a deposit is delayed, please contact support with your transaction reference number. Do not attempt to deposit again before the original transaction is resolved, as duplicate deposits may require manual review.

5 Withdrawals

Withdrawals from your Lucky 97 balance are processed back to the same payment method used for your most recent deposit, where technically possible. This is a standard security practice to prevent money laundering and protect all players on the platform.

• Withdrawal requests are reviewed and processed within the timeframes published in the Deposit and Withdrawal section of the platform.
• Minimum withdrawal amounts apply and are displayed at the time of requesting a withdrawal.
• Identity verification may be required before a withdrawal is approved, particularly for larger amounts or first-time withdrawals.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been satisfied in full.
• Lucky 97 reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraud, account misuse or breach of these Terms.

If your withdrawal is taking longer than the stated processing time, contact Lucky 97 support with your withdrawal request ID. Lucky 97 aims to resolve all withdrawal queries promptly and fairly.

6 Betting Rules

Lucky 97 offers sports betting on Cricket (including PSL, T20 internationals and bilateral series), Football, Esports and other events. The following rules apply to all bets placed on the platform:

• All bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the system.
• Odds are subject to change up until the time a bet is placed. The odds displayed at the time of confirmation are the odds that apply to your bet.
• In-play or live betting markets on Cricket and other sports are subject to the same confirmation rules. Bets accepted during a live match are final.
• Lucky 97 reserves the right to void any bet placed on an event where the result was already known at the time of placing, where there is evidence of match manipulation, or where a technical error caused incorrect odds to be displayed.
• Maximum bet limits apply per event and per market type. These limits are displayed on the bet slip before confirmation.
• Minimum bet amounts are also enforced and shown on the bet slip.

For Casino games, Slots, Bingo and Fish Games, individual game rules govern how rounds are played, how wins are calculated and how RNG (Random Number Generator) outcomes are determined. These rules are available within each game. The RNG systems used on Lucky 97 are standard industry implementations ensuring fair, unbiased outcomes.

7 Bonuses & Promotions

Lucky 97 offers various bonuses and promotional offers to players from time to time. These may include welcome bonuses, deposit match bonuses, free bets, cashback offers and seasonal promotions tied to events like PSL or T20 World Cup matches.

All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms:

• Bonuses are credited to a separate bonus balance and carry wagering requirements that must be completed before the bonus or bonus-derived winnings can be withdrawn.
• Wagering requirements, eligible games, minimum odds and expiry periods are published alongside each promotion.
• Each promotion is available once per player unless explicitly stated otherwise.
• Lucky 97 reserves the right to modify, suspend or cancel any promotion at any time with reasonable notice to affected players.
• Players who are found to be abusing bonus offers — including through coordinated betting, multiple accounts or systematic exploitation — will have their bonuses forfeited and may face account restrictions.

When a bonus is credited, the specific terms for that bonus take precedence over these general guidelines. Always read the promotion-specific terms before accepting any offer.

8 Prohibited Activities

The following activities are strictly prohibited on Lucky 97 and will result in account suspension, permanent closure and forfeiture of balances where applicable:

• Opening more than one account per person (duplicate accounts)
• Providing false, misleading or fraudulent registration information
• Using automated software, bots or scripts to interact with the platform
• Colluding with other players in Casino games, poker variants or any competitive game format
• Attempting to exploit software bugs, glitches or errors for financial gain
• Using the platform for money laundering or any other financial crime
• Sharing account access with any other individual
• Placing bets on behalf of another person using your account
• Any form of match fixing, insider information exploitation or manipulation of betting markets

9 Privacy & Data

Lucky 97 collects personal information from players as part of the registration and verification process. This information is used to maintain your account, process transactions, verify your identity and communicate with you about your account and available promotions.

Lucky 97 does not sell player data to third parties for marketing purposes. Data is shared only where necessary to process payments through providers like JazzCash, Easypaisa and banking partners, and where legally required.

Full details of how Lucky 97 collects, uses, stores and protects your personal data are set out in the Privacy Policy. By using the platform, you acknowledge and agree to the data practices described in the Privacy Policy.

10 Responsible Gaming

Lucky 97 is committed to supporting responsible gaming practices. Gaming should be an enjoyable form of entertainment, not a source of financial pressure or stress. The platform provides tools to help players stay in control:

• Deposit Limits — set daily, weekly or monthly caps on how much you can deposit
• Session Reminders — receive notifications about how long you have been playing
• Self-Exclusion — temporarily or permanently exclude yourself from the platform
• Reality Checks — periodic pop-ups showing your session time and net play history

If you feel that your gaming habits are becoming difficult to manage, please visit the Responsible Gaming section of the Lucky 97 platform where additional resources and guidance are available. Lucky 97 encourages all players to set a budget before playing and never to chase losses.

Lucky 97 does not extend credit to players. All gaming must be funded from your own deposited balance. Never gamble with money that is needed for essential expenses.

11 Limitation of Liability

Lucky 97 provides the platform on an "as available" basis. While every effort is made to maintain consistent uptime and service quality, Lucky 97 does not guarantee uninterrupted access and cannot be held responsible for:

• Temporary service interruptions due to maintenance, technical faults or circumstances beyond our control
• Losses arising from connectivity issues on the player's end, including mobile network outages
• Third-party payment processing delays outside of Lucky 97's control
• Losses resulting from a player sharing account credentials or failing to secure their account
• Any indirect, consequential or incidental losses arising from use of the platform

To the maximum extent permitted by applicable law, Lucky 97's total liability to any player arising from or in connection with use of the platform is limited to the balance held in the player's Lucky 97 account at the time the claim arises.

12 Changes to These Terms

Lucky 97 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, players will be notified through the platform — either by an on-screen notification upon login or by email to the registered address.

Continued use of the Lucky 97 platform after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the platform and request account closure through support.

The "Last Updated" date at the top of this page reflects when these Terms were most recently revised. We recommend checking this page periodically if you are a regular player on Lucky 97.

13 Contact & Support

If you have any questions about these Terms and Conditions, need clarification on any section, or want to raise a concern about your account, the Lucky 97 support team is available to help.

You can reach support through the Help section of the platform or the Lucky 97 mobile App. The support team aims to respond to all queries within a reasonable timeframe and is available around the clock for urgent account matters.

For responsible gaming support, dedicated resources and self-help tools are available in the Responsible Gaming section. For frequently asked questions about the platform, deposits, withdrawals and games, visit the FAQ page.